Frequently Asked Questions
Have a question about membership? Check our FAQ below. If you need more help, email membership@r3.org
I've forgotten my Membership Portal password, can you send it to me?
Visit our membership portal at https://r3.app.neoncrm.com/ and click on 'Having trouble logging in?' You will need to know the email associated with your account.
Please check your spam or promotion folders for the recovery email - these usually get sent within a few minutes. If you no longer have access to the email address we have on file, just let us know. We can update it for you.
If you require additional assistance, email membership@r3.org
When is my membership renewal date?
This information, along with other details about your account, is available through the membership portal (https://r3.app.neoncrm.com/). After logging in, select Renew/Manage my membership from the 'What would you like to do?' menu. Here you will see a history of your memberships as well as a link to renew your membership.
How do I change my contact information?
Changes to your email or mailing address can be made by logging in to your the membership portal (https://r3.app.neoncrm.com/) and selecting the option to Update My Contact Information under the 'What would you like to do?' menu. It is important to keep your email address current, because so much information is sent via email.
You can also contact us at membership@r3.org to make changes for you.
Where are my journals?
Owing to production time and increasing difficulty of international shipping, the journals from the UK are frequently late. You may expect the June journal to arrive closer to July, for example. But as long you are a paid member, rest assured they are coming! In the event that your journals do not arrive at all, please contact the Membership Chair.
I've just joined, now what?
You should have received an automatically-generated Welcome email immediately upon creating your new membership. If not, please check your Spam folders for it and make sure to mark the sender (membership@r3.org) as 'Safe' or 'Not Spam.'
Your American Branch membership also includes membership to the UK's Richard III Society, CLG. The Membership Chair will send your info to the UK shortly after you join the American Branch.
As a member, you will receive the Society's journals on a quarterly basis (March, June, September, December.) Depending on the time of year that you joined, you may have to wait a few months until your first journal arrives. In the meantime you will have been added to the Society's email list and may receive occasional communication. You are also welcome to like the American Branch's Facebook page for more news and interactions with members.
Why do I have to register with the UK's CLG?
The short answer is: "To receive the publications of the Richard III Society, CLG." The ability to register with the UK Society's CLG (Company Limited by Guarantee) at no additional cost is a benefit of joining the American Branch. The Richard III Society, CLG only sends its publications to members of the CLG.
In addition: One can only register for UK Society events like the AGM by joining the CLG. CLG registration also confers voting rights on resolutions, motions and elections of directors.
How do I get a membership card?
The UK "Parent" Society mails membership cards automatically to all members, including those in the US, with the December issue of the Bulletin. The membership cards give special discounts to various places of Ricardian interest around the UK, including the King Richard III Visitor Centre and the Bosworth Battlefield Heritage Center. For a complete list, see the UK Society's site.
For further questions or to replace a card, send an email to membership@r3.org
What is my Membership ID number with the UK's CLG?
Registration for online conferences sponsored by the UK Richard III Society, CLG require a Membership ID number.
You can find your membership number printed on the mailing label of the journals from the UK. It looks like this: US BRANCH (##). The membership number can also be found on the membership card mailed with the December Bulletin.
If in doubt, contact the American Branch Membership Chair at membership@r3.org.
What is the Members Only Password?
You may request this information from the American Branch Membership Chair at membership@r3.org.
Please note: the Members Only password is for password protected areas of this website only! It is not the same password that you would use to log in to our Membership Portal to renew your membership, change your contact info, etc. For that, see the second question, above.